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Our Terms & Conditions Protect Your Account

When you open an account with uno 138, you agree to the terms that protect both you and the platform.

Account EligibilityPayment & Withdrawal RulesDispute & Withdrawal Holds

How Our Terms Apply to You

uno 138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

uno 138 operates where local law permits and access depends on local law in your region. By registering, you confirm you meet the age requirement set by your jurisdiction and that you are not located in any territory where our service is restricted. Your account is

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personal and non-transferable. We reserve the right to suspend or close any account that breaches these terms, engages in fraudulent activity, or violates local regulations. Deposit and withdrawal requests are processed according to the payment method you choose—DANA, OVO, GoPay, QRIS or bank transfer—and processing times
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vary by method and your bank. All transactions are subject to verification to prevent money laundering and fraud. If we identify irregular activity or a duplicate account, we may freeze your balance pending investigation. You alone are responsible for maintaining the confidentiality of your login credentials
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and for all activity on your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR POLICY TEAM

How to Contact Us About These Terms

If you have questions about our terms, dispute a transaction, or need to request a change to your account, our support team is ready to help. We respond to policy and account inquiries through multiple channels so you can reach us in the way that works best for you. All requests are logged and tracked to ensure nothing gets missed.

Team online

Live Chat Support

Available 24/7 on the website and inside the lobby. Open the chat widget at the bottom right of any page to speak with a policy or account specialist right away.

Email Support

Send account or terms questions to our email address. We aim to respond within 24 hours on weekdays. Include your account ID and a clear description of your inquiry.

In-Lobby Help

Log into your account and tap the Help or Account menu to find policy FAQs, dispute forms, and a direct message option to our support team without leaving the lobby.

ACCOUNT SECURITY & DATA

How We Protect Your Information & Account

Your account security and data privacy are central to how we operate. We encrypt all login credentials and financial data using industry-standard SSL protocols.

Data Encryption

All data between your device and our servers is encrypted. Login credentials and payment details are never stored in plain text on our platform.

Account Verification

We verify your identity when you register and before your first withdrawal. This protects your account from unauthorized access and helps us meet regulatory requirements.

Withdrawal Hold & Review

Withdrawals are reviewed for 24–72 hours before processing. This holds fraudulent requests and ensures funds go to the account holder who requested them.

Record Retention

We keep complete transaction and account records for seven years. This helps us resolve disputes and comply with local financial regulations.

Data Access & Correction

You can request a copy of your personal data or ask us to correct information. Submit requests via live chat or email with your account ID and we'll respond within 14 days.

Third-Party Sharing Policy

We share only the minimum data necessary to process your payments—never your login details or account history. No data is sold to marketers or data brokers.

Questions About Your Account Terms

We've gathered the most common questions about our terms so you can understand your rights, responsibilities and how disputes are handled. If you don't see your question below, reach out to our support team via live chat or email.

Account eligibility depends on local law in your region. Verify the age requirement in your jurisdiction before you register. We ask for identification during account verification and may request additional proof if we suspect underage registration.

No. Each person is allowed one account. If we detect multiple accounts linked to the same identity, payment method or device, we may close both accounts and hold any balances. Duplicate accounts breach these terms.

Withdrawals go through a 24–72 hour verification hold to prevent fraud. Once verified, your funds are processed through your chosen method—DANA, OVO, GoPay, QRIS or bank transfer—and delivery time depends on your bank. Contact support with your withdrawal ID if the hold exceeds 72 hours.

Contact us immediately with your transaction ID and a clear description of the issue. We investigate and respond within 7–14 business days. If we confirm an error, we'll correct your balance. Keep proof of your communications with us for reference.

Yes. You can request a copy of all data we hold on your account or ask for corrections at any time via live chat or email. We respond within 14 days. Data deletion depends on local law and whether we still need it for legal or regulatory compliance.

Change your password immediately and contact us via live chat or email. Do not share your login details with anyone. We can review login history, lock your account temporarily, and help you verify your identity to regain secure access.

These terms apply to all uno 138 players where local law permits our service. Regional restrictions may apply—your access depends on local law in your specific area. Contact support if you have questions about eligibility in your region.

Our Terms & Conditions Protect Your Account

How to Contact Us About These Terms

Live Chat Support

Email Support

In-Lobby Help

How We Protect Your Information & Account

Data Encryption

Account Verification

Withdrawal Hold & Review

Record Retention

Data Access & Correction

Third-Party Sharing Policy

Questions About Your Account Terms

01 What is the minimum age to open an account?

02 Can I have more than one account on uno 138?

03 Why is my withdrawal taking so long?

04 What happens if I dispute a transaction?

05 Can I request my personal data or ask for it to be deleted?

06 What should I do if I think my account has been compromised?

07 Are these terms the same for all players in Indonesia?

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