Reference

Legal terms built around how you play

When you open an account at uno 138, we keep your data secure and your withdrawals verified.

Account security & verificationPayment method data handlingWithdrawal & dispute processesData retention policies
uno 138 Legal terms built around how you play
ACCOUNT ASSISTANCE

How to reach us about account or legal questions

Team online

Live chat

Open the chat widget in your lobby or this site; our support team answers account and legal questions in English and Indonesian, 09:00–23:00 WIB daily.

Email support

Email your account concern or legal question to [email protected] with your account ID. Response typically arrives within 24 hours on business days.

Account settings

Update your registered phone, email or withdrawal address directly in your account under Settings > Profile. Changes take effect immediately for your next transaction.

SECURITY & DATA

How we handle your account data and access

Encryption in transit

Your login credentials, payment details and withdrawal requests move over HTTPS encryption. We do not store your full card number or OVO/DANA PIN; only your payment method ID and masked reference.

Withdrawal verification

Before any withdrawal clears, our system cross-checks your account phone, registered address and recent deposit method. This step prevents fraud and keeps your funds secure even if your login is compromised.

Cookie and tracking policy

We use session cookies to keep you logged in and functional cookies to detect suspicious login attempts from unfamiliar devices. You can disable non-essential cookies in your browser without losing account access.

Data retention

Account profile data is retained for seven years after closure for compliance and dispute resolution. Transaction logs and login records are archived after three years but remain accessible if you request them.

Account access requests

You can request a copy of all your personal data via our support team or your account Settings page. We deliver the file in standard format within 14 days of your request.

Change or delete your data

Update your registered phone, email or address directly in Settings > Profile. To request full anonymization or closure, contact support and we'll guide you through the process.

Common legal and account questions

Go to the login page and tap Forgot Password. Enter your registered email or phone; we'll send a reset link. If you've lost your device, log in from another one to change your password and enable login verification in Settings. Contact support if you cannot access your registered email or phone.

Withdrawals via DANA, OVO, GoPay and QRIS typically arrive within one business day; bank transfers may take 1–3 days depending on your bank. You can request a withdrawal at any time; our system verifies your account and payment method before processing. Minimum withdrawal is 50,000 IDR.

Check your account transaction history to confirm the withdrawal status. If it shows failed, the funds return to your uno 138 balance within 24 hours. If it shows completed but your DANA, OVO, GoPay or QRIS wallet hasn't received it, contact support with your withdrawal ID and we'll investigate with your payment provider.

Yes. Go to Settings > Profile and update your phone or email directly; the change takes effect immediately. If you lose access to your registered phone or email, contact support with your account ID and we'll verify your identity before resetting it.

We do not sell or rent your account data. Payment details are shared only with DANA, OVO, GoPay or QRIS processors during deposit or withdrawal. We may share transaction summaries with tax authorities where local law requires. See our full privacy policy for more detail.

You can close your account anytime by contacting support; any remaining balance is withdrawn to your registered payment method. We may suspend an account if we detect fraud, misuse of promotions, or terms breaches. Where local law permits, you can appeal a suspension or request account reactivation through support.

Open a support ticket with your game session ID (found in your transaction history) or withdrawal ID. Describe the issue and any screenshots. Our team reviews the game log and transaction record within 24 hours and replies with our findings and next steps.